Program Manager, Patient Services

Job Summary

Managing daily operations and vendor relationships, the full-time remote Program Manager, Patient Services will oversee the Ambassador Resource Center, ensuring high-quality patient support and driving team performance to exceed operational goals.

Key responsibilities:

• Partner with internal teams to launch new products and initiatives, ensuring training aligns with operational goals
• Monitor quality scores and enhance patient experience through targeted training initiatives and compliance management
• Develop training content and performance management strategies to address gaps and improve patient service metrics

Required qualifications:

• BS degree in a related area
• 4 to 5 years of Contact Center or Customer Service experience
• 2+ years of experience supporting outsourced vendor customer service operations
• Strong organizational, strategic thinking, and project management skills
• Ability to create and implement project plans in a fast-paced environment