Program Manager, Patient Support Services

Job Summary

Overseeing daily operations within the copay support division, the full-time remote Associate Program Manager, Patient Support Services will manage team performance, ensure compliance with standard operating procedures, and optimize workflows to meet departmental goals.

Key responsibilities:

• Oversee performance and manage workloads within the call center to ensure timely completion of tasks
• Collaborate with the Program Director and management to achieve departmental goals and optimize workflows
• Audit team member work for accuracy and provide training and support for continuous development

Required qualifications:

• Bachelor's Degree or equivalent combination of education and experience
• Minimum 1 year of management or team lead experience
• At least 2 years of experience in pharmacy, healthcare, medical billing, or insurance verification
• Experience with insurance eligibility verification and reimbursement processes
• Previous supervisory experience with remote staff