Program Manager, People Operations

Job Summary

A company is looking for a Program Manager, People Operations Strategy.

Key Responsibilities

• Drive improvements in internal operating mechanisms to enhance operational efficiency and scalability
• Design and manage a centralized intake process to ensure operational feasibility for new initiatives
• Lead continuous improvement efforts to optimize service delivery and automate processes

Required Qualifications

• 8+ years of experience in People Operations, Service Delivery Management, or Business Operations in a global environment
• Proven experience in driving a central work intake model and prioritization framework
• Demonstrated experience in operational infrastructure such as workforce management or Quality Assurance
• Strong understanding of AI and automation requirements
• Exceptional analytical skills with experience in data analysis tools for demand forecasting