Program Manager, Revenue Operations

Job Summary

Owning the strategy and continuous improvement of global post-sales processes, the full-time Program Manager, Revenue Operations will manage customer onboarding, adoption, renewals, and expansion while collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Develop and optimize post-sales processes to enhance customer value realization and support revenue growth
• Create standardized onboarding journeys with defined success milestones and health metrics to accelerate customer outcomes
• Lead cross-functional initiatives to improve operational efficiency and user experience across post-sales tools and processes

Required qualifications

• 5-8 years of program management or business transformation experience in a B2B SaaS environment
• Proven track record of leading initiatives involving multiple teams and organizational changes
• Solid understanding of the post-sales customer lifecycle, including onboarding and expansion
• Experience with Salesforce and other post-sales platforms such as QuadSci or Outreach
• Robust analytical skills and experience in presenting to executives