Program Manager, Scaled Success

Job Summary

A company is looking for a Program Manager, Scaled Success to define and manage their global tech-touch motion for customer engagement.

Key Responsibilities

• Define and evolve low-touch engagement strategy and customer journeys
• Build and scale technical adoption programs and ensure customer utilization of key platform capabilities
• Design scalable workflows and internal processes to enhance efficiency and consistency

Required Qualifications

• 5+ years of experience in building systems and programs or in a technical customer-facing role
• Proven ability to influence renewal, retention, or expansion metrics
• Experience in creating scalable solutions from scratch
• Strong technical foundation in modern data warehousing and analytics stack
• Comfortable presenting technical concepts to diverse audiences