Program Manager, Vendor Performance

Job Summary

To enhance member benefits delivery, the full-time remote Program Manager, Vendor Performance will coordinate programs related to durable medical equipment, home modification, and wheelchair repair services, while collaborating with internal stakeholders and external service providers to improve member experience and ensure compliance with regulations.

Key responsibilities:

• Manage initiatives to enhance member interactions with services and benefits
• Develop and monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure quality service delivery
• Serve as the operational liaison for contracted service providers, facilitating communication and issue resolution

Required qualifications:

• Bachelor's degree in healthcare management, business, or a related field required
• Seven (7) years of experience in healthcare operations, member services, or product experience roles required
• Experience in vendor management and service delivery improvement initiatives required
• Working knowledge of durable medical equipment (DME) services and healthcare regulations required
• Experience using operational metrics and data analysis to drive performance improvements preferred