Program Operations Manager

Job Summary

A company is looking for a Program Operations Manager to lead process and tool optimization within their field service organization.

Key Responsibilities

• Identify and implement operational process and tool changes to enhance productivity and customer satisfaction
• Establish partnerships with cross-functional teams to influence roadmaps that improve the customer experience
• Collaborate with operational leaders to plan and implement changes to existing services and tools

Required Qualifications

• 7+ years of cross-functional process/service delivery experience
• 5+ years of team management experience in customer-facing operations
• 3+ years of experience working cross-functionally with tech and non-tech teams
• Experience defining process requirements and using data and metrics for improvements
• Experience in businesses with field or remote service delivery is a plus