Program Operations Specialist

Job Summary

Supporting the operational backbone of the Hire Hopkins initiative, the full-time Program Operations Specialist will manage administrative coordination, technology operations, and data stewardship to enhance employer engagement and student outcomes in a remote work environment.

Key responsibilities

• Manage the Hire Hopkins email inbox, fielding inquiries and ensuring timely responses
• Maintain technology infrastructure and data hygiene across operational systems, including CRM and website management
• Create and analyze internal reports on operational metrics and event outcomes to support decision-making

Required qualifications

• Bachelor's Degree
• Three years of progressively responsible experience in program administration in an academic environment
• Strong analytical skills with experience in data-driven problem solving
• Proficiency with business technology tools, including Microsoft Office Suite and CRM systems
• Experience managing operational initiatives in a multi-stakeholder environment