Program Performance Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Aug 29, 2025

Job Category: Program Management

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for a Program Performance Manager - Call Center (Telecommute).

Key Responsibilities

Analyze call data and report findings to identify trends and enhance efficiency
Provide strategic insights from KPI analysis to support decision-making for business requirements
Manage and mentor Program Performance Specialists while ensuring documentation of agent tools and processes

Required Qualifications

Bachelor's Degree preferred with 5+ years of experience in call center processes and analytics
Experience in client relationship management
Strong analytical skills with proficiency in MS Excel and PowerPoint
Ability to work independently and manage multiple projects in a fast-paced environment
Must be a US citizen or permanent resident for full-time employment consideration

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website

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