Program Specialist

Job is Expired
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Mon, Mar 25, 2024

Job Summary

A company is looking for a Program Specialist

Key Responsibilities:
  • Demonstrate high-level customer experience to support the Agent community
  • Collaborate with cross-functional teams and provide real-time support to Agents
  • Monitor Agent performance, engage with the community, and contribute to Agent retention

Required Qualifications:
  • High School Diploma, GED, or equivalent experience
  • 1+ years of contact center/BPO experience or similar customer service-related work
  • Mastery of Microsoft products and ability to type 35+ words per minute
  • Stable internet connection with specific speed requirements
  • Comfortable preparing and hosting sessions for small and large audiences

COMPLETE JOB DESCRIPTION

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