Program Specialist II

Job Summary

Providing dedicated support to patients and doctors, the full-time Program Specialist II will assist with benefit coverage, payments, reimbursements, and general inquiries in a remote capacity, requiring weekend availability and flexible scheduling.

Key responsibilities

• Deliver personalized support via phone and online portal, addressing insurance benefit inquiries and payment issues
• Assist with prior authorization processes and benefit verifications while maintaining accurate records and logs
• Respond to customer inquiries and collaborate with healthcare providers to ensure complete patient enrollment and insurance information

Required qualifications

• High School Diploma with 4 years of experience or an Associate's Degree with 2 years of experience in a healthcare setting
• Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to work independently and as part of a team in a fast-paced environment
• Experience in customer service or call center operations is preferred
• Detail-oriented with a positive attitude and strong interpersonal communication skills