Program Success Manager

Job Summary

A company is looking for a Program Success Manager II to manage customer relationships and provide support.

Key Responsibilities

• Manage customer accounts across multiple divisions and provide superior customer service
• Act as a subject matter expert on products and assist in optimizing customer digital performance
• Prioritize and resolve escalated customer issues while maintaining positive client relationships

Required Qualifications

• High School Diploma or equivalent
• 3+ years of customer support or account management experience
• Experience with Salesforce or JIRA
• Proficient in MS Office Suite and Salesforce Service Cloud
• Ability to work with cross-functional teams in a dynamic environment