Program Support Representative II

Job Summary

Working remotely with a hybrid schedule of two days in the office, the full-time Program Support Representative II will manage data entry, customer inquiries, and support tasks for distribution services, ensuring timely completion of projects and effective communication with clients.

Key responsibilities

• Perform data entry and review of materials submitted by external customers to the GNPPN Department
• Conduct routine follow-ups with customers regarding inquiries via phone, email, or fax
• Collaborate with team members to ensure proper completion of assigned tasks and report any process concerns to management

Required qualifications

• High School Diploma/GED or equivalent experience required
• 3+ years of experience in customer systems support, service operations, or a related field required
• Certification in IT service management or customer support preferred
• Introductory knowledge of Microsoft Word, Excel, and Access or similar database programs
• Preferred experience with pharmacy benefit management companies and retail pharmacy operations