Project Advisor

Job Summary

A company is looking for a Project Advisor to enhance homeowner success through exceptional customer service.

Key Responsibilities

• Handle outbound and inbound calls to assist homeowners with their projects
• Collaborate with team members to share knowledge and improve customer satisfaction
• Monitor performance metrics and maintain accurate records of customer interactions

Required Qualifications

• 1+ years of experience in a call center or customer service environment, preferred
• Familiarity with call center systems and software, preferred
• Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar
• Adaptability and willingness to learn new skills and processes
• Commitment to upholding company values and delivering exceptional customer experiences