Project Advisor

Job Summary

Proactively engaging with homeowners, the full-time remote Project Advisor will manage outbound and inbound calls to identify project needs, match them with appropriate professionals, and contribute to process improvements within the team.

Key responsibilities

• Place outbound calls to homeowners to advance their project journey and field return inbound calls for support
• Participate in pilots and process improvements, providing feedback on new tools and workflows
• Collaborate with team members to share best practices and support team goals aimed at enhancing customer satisfaction

Required qualifications

• 1+ years of experience in a call center, outbound sales, or customer service environment
• Ability to multitask and prioritize in a fast-paced, metrics-driven environment
• Detail-oriented with a focus on high-quality customer service
• Adaptable and willing to learn new skills and processes
• Commitment to upholding company values and delivering an exceptional homeowner experience