Project-Based FEMA Support Specialist

Job Summary

A company is looking for a Project-Based Customer Service - FEMA Support Specialist.

Key Responsibilities

• Answer incoming calls related to disaster relief programs and provide assistance
• Assess caller needs and direct them to appropriate resources or agencies
• Record detailed notes of calls and adhere to FEMA's policies and guidelines

Required Qualifications

• High school diploma or GED required
• Must be a U.S. Citizen
• Entry-level position with 6 months to over a year of customer service experience required
• Moderate computer skills, including MS Office applications
• Ability to work flexible hours, including nights and weekends