Project Coordinator

Job Summary

To support the successful execution of customer research projects, the full-time remote Project Coordinator will manage participant recruitment, oversee incoming project requests, and ensure smooth project operations while working Thursday through Monday from 9 AM to 6 PM ET.

Key responsibilities

• Review and QA customer-submitted research requests to ensure readiness for recruitment
• Launch and coordinate participant recruitment while managing a high volume of concurrent requests
• Communicate project updates and recommendations to customers through Zendesk email and live chat

Required qualifications

• 1+ year of experience in a customer-facing or operations role
• Availability to work a Thursday - Monday schedule, including weekends
• Experience using Zendesk or a similar ticketing platform to manage customer requests
• Proven ability to manage 20-50+ tickets or requests per day in a fast-paced environment
• Bachelor's degree preferred but not required