Project Coordinator

Job Summary

To facilitate end-to-end oversight of installation jobs, the full-time remote Services Project Coordinator will manage customer interactions, track project progress, and coordinate with service providers and vendors to ensure timely job completion.

Key responsibilities

• Answer inbound calls and manage outbound communications to provide installation job support
• Conduct initial contact with customers and service providers to verify project scope and expectations
• Document all interactions and ensure compliance with required documentation related to permits and practices

Required qualifications

• High school diploma or GED, or equivalent experience
• 1-3 years of experience in a customer-facing role
• Experience in project coordination or the remodeling/construction industry is preferred
• Experience working in a project management function is a plus
• Familiarity with contact center environments is advantageous