Project Coordinator

Job Summary

Working remotely in the Eastern Standard Time zone, the full-time Services Project Coordinator will facilitate end-to-end oversight and support for installation jobs, ensuring effective communication among customers, service providers, and vendors while managing project progress and documentation.

Key responsibilities

• Answer inbound calls and manage outbound communication to provide installation job support
• Ensure projects are scheduled within service level agreements and arrange timely product delivery
• Document all project interactions and resolve post-completion work order issues

Required qualifications

• High school diploma or GED, or equivalent experience
• 1-3 years of experience in a customer-facing role
• Experience in project coordination or the remodeling/construction industry preferred
• Experience working in a project management function is a plus
• Familiarity with contact center environments is advantageous