Project Leader, Customer Support Engineering

Job Summary

Leading the resolution of commercial jobsite claims, the remote Project Leader, Customer Support Engineering will manage complex technical issues, advocate for customers, and collaborate cross-functionally to drive actionable insights and process improvements.

Key responsibilities:

• Lead commercial jobsite claim resolution from investigation through decision, ensuring timely and customer-centered outcomes
• Translate complex technical and warranty information into clear project plans and status updates
• Partner with cross-functional teams to identify root causes and drive corrective actions to prevent repeat issues

Required qualifications:

• Bachelor's degree in business, engineering, operations, project management, or a related field
• 3+ years of relevant experience in project coordination, customer service, warranty/claims, or technical support
• Experience with plumbing, commercial jobsites, or warranty claims preferred
• Strong technical aptitude with the ability to analyze data and connect findings to practical solutions
• Proven ability to manage complexity and synthesize high-volume information to recommend clear next steps