Project Manager

Job Summary

A company is looking for a Project Manager - Support Operations.

Key Responsibilities

• Define project scope, objectives, and deliverables in collaboration with stakeholders
• Develop detailed project plans and execute projects while managing risks and issues
• Proactively identify project risks and implement mitigation strategies for success

Required Qualifications

• Minimum of 2 years experience in call centers, preferably in financial services
• Proven ability to balance the needs of various stakeholders
• Expert knowledge of project management and best practices
• Familiarity with customer support tech stack/tooling
• Experience in giving constructive feedback to drive success