Project Manager
Job Summary
Seeking a highly analytical and results-driven Project Manager to lead various projects in a remote, full-time capacity, focusing on strategic growth, customer retention, and operational excellence within the Customer Solutions Department.
Key responsibilities
- Develop strong relationships with functional leaders and stakeholders, ensuring seamless project execution and customer onboarding
- Own project timelines, deliverables, and resource management while leveraging data to measure success against KPIs
- Analyze service failures, conduct root cause analysis, and implement initiatives for continuous improvement in service levels
Required qualifications
- 5-7 years of successful project management experience
- 3-5 years of customer service experience
- Strong understanding of clinical laboratory operations and onboarding processes in healthcare
- Proficiency in project management tools such as MS Excel and Smartsheet
- High proficiency in Excel and PowerPoint for data analysis and presentation
Complete Job Description
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