Project Manager, Customer Engineering

Job Summary

To support a growing healthcare technology company, the full-time Project Manager, Customer Engineering will manage the end-to-end operational execution of customer implementations, including data loading, application configurations, and cross-functional coordination, in a remote environment.

Key responsibilities

• Lead operational execution of customer implementations from kickoff through go-live, coordinating various technical setups
• Partner with the Implementation team to ensure all Customer Engineering activities are scoped, scheduled, and executed as expected
• Drive cross-functional coordination to keep implementation activities sequenced and on schedule across multiple accounts

Required qualifications

• 5+ years of project or program management experience, preferably in a SaaS or healthcare technology environment
• Demonstrated experience in managing multiple concurrent customer delivery programs, including planning and risk management
• Hands-on expertise with JIRA for ticket management and Agile delivery methodologies
• B.S. or B.A. in business, engineering, computer science, or a related field
• Strong knowledge of governance artifacts such as status dashboards and RAID logs