Project Manager, Customer Experience

Job Summary

Leading cross-functional projects in a remote full-time capacity, the Project Manager, Customer Experience will manage complex initiatives to ensure educators effectively implement Amplify curriculum, focusing on project planning, communication, and process optimization.

Key responsibilities

• Develop and maintain detailed project plans and timelines, ensuring alignment with stakeholder needs and expectations
• Coordinate communication with stakeholders, providing visibility into project progress and proactively addressing risks or delays
• Identify opportunities for process improvement and lead change management efforts to enhance project execution and team collaboration

Required qualifications

• Bachelor's Degree or equivalent practical experience
• 3-5 years of experience managing multiple complex projects simultaneously
• Strong familiarity with the K-12 education landscape, including school operations or Edtech
• Experience in designing and implementing end-to-end processes to achieve specific goals
• Proficiency in project management tools and data visualization software