Project Manager, Service Delivery

Job Summary

Managing the entire delivery process for business customer orders, the full-time remote Project Manager, Service Delivery will ensure timely and high-quality service delivery while coordinating with internal teams and third-party resources.

Key Responsibilities

• Own and manage the delivery process for assigned orders, ensuring quality and timeliness
• Coordinate with internal and contracted resources to meet customer requirements and timelines
• Communicate regularly with customers, providing updates throughout the delivery life cycle

Required Qualifications

• Minimum of 5 years experience in the telecommunications industry
• Minimum of 5 years of experience in Service Delivery and/or Project Management
• Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers
• Ability to document dependencies and priorities clearly
• Proficient in effectively managing third-party resources