Project Manager, Service Delivery

Job Summary

Managing customer projects for Lit and Dark Fiber services, the full-time Project Manager, Service Delivery will oversee project ownership, communication, and performance metrics while collaborating cross-functionally in a remote environment.

Key responsibilities

• Lead end-to-end project management, including kickoff meetings, scheduling, and budget tracking
• Orchestrate communication and manage project dependencies, timelines, and milestones with internal and external stakeholders
• Provide service delivery performance metrics and advocate for customer feedback throughout the project lifecycle

Required qualifications

• Five to ten years of experience in managing Telecom services projects
• Strong knowledge of project management methodologies and processes related to Fiber Engineering and Outside Plant operations
• Proven ability to influence cross-functional teams and drive project goals
• Excellent customer management skills, including risk analysis and conflict resolution
• Ability to define project dependencies and manage milestones effectively