Project Manager - ServiceNow

Job Summary

To support the delivery of ServiceNow projects within the nonprofit sector, the remote Project Manager - ServiceNow Implementation will manage project plans, facilitate governance processes, and coordinate with stakeholders to ensure successful project outcomes on a contract basis.

Key responsibilities

• Develop and maintain project plans, timelines, and milestone tracking for assigned engagements
• Facilitate governance cadences, including status reviews and go-live readiness reviews
• Identify and mitigate risks, scope variances, and escalate material issues as necessary

Required qualifications

• 4-8 years of experience managing enterprise technology implementation projects
• Demonstrated experience managing or supporting ServiceNow implementations
• Working knowledge of ServiceNow delivery methodologies (e.g., NowCreate)
• Strong risk management and governance capabilities, including RAID logs and milestone tracking
• Ability to operate independently and manage multiple project engagements concurrently