Project Manager - Technical Support

Job Summary

Managing execution of Technical Support and User Engagement tasks, the full-time Project Manager - Technical Support will oversee daily project activities, coordinate meeting materials and user communications, and track schedules and service metrics while working remotely.

Key responsibilities:

• Manage daily project activities supporting DUAs, Privacy Board operations, and user support
• Coordinate preparation of meeting materials, training content, and user communications
• Support development and maintenance of public-facing documentation and training materials

Required qualifications:

• Bachelor's Degree
• Minimum of five (5) years of technical experience
• Minimum of two (2) years of experience on projects
• Knowledge of federal communication and technical assistance practices
• Current professional certification commensurate with the role (e.g., PMP, CISSP, CISM, SANS GSNA)