Project Operations Manager

Job Summary

To support a high-impact team, the temporary Project Operations Manager (Employee Impact) will analyze the internal customer service ecosystem, identify gaps, and design a scalable roadmap for automation while working remotely for a 6-month engagement.

Key responsibilities

• Identify key stakeholders and establish a governance structure for project updates and decision-making
• Conduct comprehensive discovery to map support channels and validate existing support estimates while managing the upcoming Employee Impact Survey
• Lead the implementation of immediate wins and ensure knowledge transfer through process documentation and relationship handoff

Required qualifications

• 5+ years of experience in project management, operations, or internal customer service transformation
• Proven ability to map complex user journeys and translate qualitative data into actionable plans
• Strong familiarity with automation tools and Knowledge Base management, with expertise in Slack-native workflows
• Experience managing multi-language employee surveys and collaborating with communications and data analytics teams
• Comfortable navigating cross-functional teams and driving consensus using framework tools like RACI