Property and Casualty Customer Service Representative

Job Summary

Property and Casualty Customer Service Representative, responsible for delivering exceptional customer service in a full-time remote call center environment by handling inbound calls, chats, and processing tasks related to personal lines insurance policies.

Key Responsibilities

• Respond to inbound calls and chats from clients and agents, providing accurate information regarding policies and coverage
• Process policy updates, endorsements, cancellations, and other related transactions while ensuring compliance with company standards
• Collaborate with team members to improve workflows and enhance the overall client experience

Required Qualifications

• Two years of agency experience in Personal Lines insurance or equivalent education and experience
• Knowledge of Property/Casualty Insurance operations and policy elements preferred
• Active 2-20 or 4-40 license or industry designation such as CPCU or CIC preferred
• Proficiency with insurance systems and standard office software
• Ability to manage multiple tasks efficiently and maintain high accuracy