Property and Casualty Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist in Property and Casualty, working remotely in the US.

Key Responsibilities:

• Respond to customer policy inquiries via phone, email, and other communication channels
• Collect and process payments accurately and in compliance with agency standards
• Perform proactive outreach to policyholders for renewals, retention, and remarketing opportunities

Required Qualifications:

• High school diploma or equivalent
• Insurance license (Property & Casualty) or willingness to obtain within a specified timeframe
• Prior experience in customer service, preferably in an insurance or financial services environment
• Proficiency in agency management systems and Microsoft Office Suite
• Ability to multitask, prioritize, and work in a fast-paced environment