Property and Casualty Licensed Agent

Job Summary

Providing exceptional customer support, the remote Customer Service Agent will handle inbound and outbound communications, process service requests, resolve policy inquiries, and assist field agents while ensuring compliance with regulatory standards.

Key responsibilities

• Respond promptly to inbound calls and service requests regarding insurance policies
• Research customer inquiries and engage appropriate departments for resolution when necessary
• Process customer, carrier, and partner requests professionally and ensure timely follow-up on applications

Required qualifications

• 1-2 years of customer service experience in a call center environment
• High school diploma or equivalent required; active property and casualty license preferred
• Bilingual proficiency in English and Spanish, both verbal and written, required
• Ability to pass state licensing and carrier appointment requirements
• Demonstrated proficiency in MS Office products and ability to work independently or as part of a team