Property and Casualty Licensed Agent

Job Summary

Providing exceptional customer service, the full-time remote Customer Service Agent will handle inbound and outbound communications, process service requests, and resolve policy inquiries while supporting field agents and ensuring compliance with regulatory standards.

Key responsibilities

• Respond promptly to inbound calls and service requests regarding insurance policies
• Conduct basic research to resolve customer inquiries and engage appropriate departments when necessary
• Process requests and provide follow-up to ensure timely issuance and maintenance of policies

Required qualifications

• 1-2 years of customer service experience in a call center environment
• High school diploma or equivalent required; active property and casualty license preferred
• Bilingual proficiency in English and Spanish, both verbal and written
• Ability to complete pre-licensing study program and pass the state Department of Insurance P&C exam if unlicensed
• Demonstrated proficiency in MS Office products and ability to work independently and collaboratively