Property and Casualty Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to support customers and agents with insurance inquiries and policy needs.

Key Responsibilities

• Deliver exceptional customer service while ensuring compliance with legal requirements
• Communicate with customers and agents through multiple channels and navigate various systems
• Document customer interactions and escalate unresolved issues as needed

Required Qualifications

• High School Diploma or equivalent required
• Property and Casualty license is required for this role
• Minimum of 1-3 years of customer service experience
• Experience in a call center environment is preferred
• Intermediate computer skills with the ability to navigate multiple systems simultaneously