Property and Casualty Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Deliver exceptional customer service while seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels and navigate various systems to assist with inquiries
• Document customer interactions and escalate unresolved issues for further resolution

Required Qualifications, Training, and Education

• Minimum of 1-3 years of customer service experience, preferably in a call center or insurance environment
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• High School Diploma or equivalent required
• Producer/Agent Property and Casualty license required within a designated timeframe
• Experience with Microsoft Office suite preferred