Property and Casualty Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to support customer inquiries and insurance policy needs.

Key Responsibilities

• Deliver exceptional customer service while seeking solutions within compliance and legal requirements
• Communicate with customers via multiple channels and navigate various systems and platforms
• Receive and respond to inquiries related to insurance matters and escalate unresolved issues

Required Qualifications

• High School Diploma or equivalent required
• Producer/Agent Property and Casualty license required, to be obtained within designated attempts
• Minimum of 1-3 years customer service experience, preferably in a call center or insurance environment
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite preferred