Property and Casualty Licensed Customer Care Representative

Job Summary

Providing essential support to customers and agents, the full-time Property and Casualty Licensed Customer Care Representative will handle inquiries regarding insurance policies, coverage, and billing issues in a remote environment.

Key responsibilities

• Deliver exceptional customer service while navigating multiple systems and ensuring compliance with legal requirements
• Respond to inquiries through various communication channels, including phone, chat, and email
• Document customer interactions and escalate unresolved issues for further resolution

Required qualifications

• High School Diploma or equivalent required
• Property and Casualty license must be obtained within a designated testing window
• 1-3 years of customer service experience, preferably in a call center or insurance environment
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite preferred