Property and Casualty Licensed Customer Care Representative
Job Summary
To support customer inquiries and insurance policy needs, the full-time Property and Casualty Licensed Customer Care Representative will deliver exceptional service remotely, resolving issues related to coverage, rates, and billing while navigating multiple systems and platforms.
Key responsibilities
- Receive and respond to customer inquiries regarding insurance matters, evaluating and interpreting policy information
- Document customer interactions and outcomes thoroughly while maintaining compliance with legal requirements
- Identify trends in customer concerns and recommend process improvements to leadership
Required qualifications
- High School Diploma or equivalent required
- Property and Casualty license required, with support provided for obtaining the license if not already held
- 1-3 years of customer service experience, preferably in a call center environment
- Intermediate computer skills with the ability to navigate multiple systems simultaneously
- Experience with Microsoft Office suite preferred
Complete Job Description
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