Property and Casualty Licensed Customer Care Representative

Job Summary

To support customer inquiries and insurance policy needs, the remote Property and Casualty Licensed Customer Care Representative will deliver exceptional service, communicate across various channels, and navigate multiple systems while adhering to compliance and legal requirements.

Key responsibilities

• Receive and respond to inquiries regarding insurance policies, resolving moderately complex issues
• Document customer interactions thoroughly and escalate unresolved issues for further support
• Collaborate with various departments to address customer needs and identify opportunities for process improvement

Required qualifications

• High School Diploma or equivalent required
• Property and Casualty license required (Farmers will assist in obtaining this license)
• 1-3 years of customer service experience, preferably in a call center environment
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Experience with Microsoft Office suite preferred