Property and Casualty Licensed Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist to join their team.

Key Responsibilities

• Provide exceptional service to current members requesting to cancel their policy through inbound calls
• Listen and investigate to find solutions that retain members
• Handle sensitive situations with empathy while adapting to changes in a high-growth environment

Required Qualifications

• 1+ year of successful customer retention experience in a fast-paced call center
• 1+ year of customer service experience
• Proven ability to implement retention strategies
• Experience using and learning complex computer systems
• Fluency in French or Spanish is a plus; active Property and Casualty License is also a plus