Property and Casualty Licensed Customer Retention Specialist

Job Summary

Engaging with customers during critical moments, the full-time Property and Casualty Licensed Customer Retention Specialist will provide exceptional support through inbound calls and emails, focusing on retaining pet insurance policies while working remotely during Pacific Time hours.

Key responsibilities

• Educate and support customers requesting to cancel their policy, delivering exceptional service through calls and emails
• Manage high call volumes while balancing empathy, efficiency, and productivity under tight deadlines
• De-escalate challenging situations with professionalism, ensuring customers feel informed and valued

Required qualifications

• 3 years of experience in customer retention or account management in a fast-paced call center environment
• Proven track record of success in retaining customers and handling cancellations
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment
• Ability to obtain and maintain active Property and Casualty (P&C) licensing in all 50 states
• Experience working remotely with a reliable hard-wired internet connection and a distraction-free home-office setup