Property and Casualty Licensed Customer Service Agent

Job Summary

To support a growing fintech startup, the full-time Property and Casualty Licensed Customer Service Agent will assist existing customers with insurance policy changes, process service requests, and address inquiries regarding coverages, all while working remotely.

Key responsibilities:

• Respond to inbound calls from existing customers and assist with service requests
• Process changes to insurance policies, including adding/removing vehicles and drivers
• Work to retain policyholders by providing solutions to customers at risk of cancellation

Required qualifications:

• 2+ years of experience in a call center environment
• Ability to multitask and manage competing priorities
• Passion for helping others and providing excellent customer service
• Willingness to obtain a Property and Casualty license within 60 days of starting
• Strong understanding of insurance policies and coverages is a plus