Property and Casualty Licensed Customer Service Manager

Job Summary

Leading a high-performing team in a remote environment, the full-time Property and Casualty Licensed Customer Service Manager will oversee daily operations, ensure compliance with company standards, and deliver exceptional customer service while driving team performance and engagement.

Key Responsibilities

• Lead, supervise, and develop customer service staff to enhance performance and engagement
• Conduct performance evaluations and identify training needs to support employee growth
• Resolve customer complaints and ensure consistent delivery of high-quality service experiences

Required Qualifications

• 4-6 years of proven leadership experience with strong decision-making skills
• Bachelor's degree or equivalent combination of education and relevant experience
• Active property and casualty or producer license required
• Proficiency in customer service systems and reporting tools
• Strong organizational and project management skills