Property and Casualty Licensed Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their remote call center team.

Key Responsibilities

• Respond to 70-90 phone calls per day and customer emails, providing exceptional service
• Assist with policy procedures, adjustments, and help customers understand coverage options
• Collaborate with team members to maintain an efficient work environment and handle challenging situations

Required Qualifications

• At least one year of experience in a customer service role, preferably in a call center
• Strong mental and emotional resilience to handle challenging customer interactions
• Ability to adapt and multitask in a fast-paced environment
• A genuine desire to positively impact customer experiences
• Willingness to complete training for Property and Casualty insurance licensing