Property and Casualty Licensed Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Respond to 70-90 phone calls per day, providing exceptional customer service
• Assist customers with inquiries via email and help them understand policy coverage and claims
• Collaborate with team members and assist other departments with policy procedures and adjustments

Required Qualifications

• At least one year of experience in a customer service role, preferably in a call center
• Strong mental and emotional resilience to handle challenging interactions
• Ability to multitask in a fast-paced environment
• A genuine desire to positively impact customers' experiences
• Willingness to obtain a Property and Casualty insurance license, with training provided