Property & Casualty Case Specialist

Job Summary

Handling incoming inquiries from policyholders, the full-time hourly Property & Casualty Case Specialist will provide exceptional customer service, manage policy changes, and facilitate communication between customers and underwriting while ensuring accurate data entry and documentation.

Key responsibilities

• Review and respond to customer inquiries regarding Certificates of Insurance and related policy changes
• Liaise between customers and hiring agencies to address special coverage requirements and simplify insurance terminology
• Administer policy entry for products sold by the New Business sales team, ensuring accuracy of data

Required qualifications

• Associate Degree and/or currently pursuing or obtained Property & Casualty Insurance license
• 1 year of experience in the commercial insurance industry
• Proficiency in a customer service-related field
• 2 years of experience utilizing Microsoft Office and/or digital CRM systems
• Demonstrated oral and written communication skills