Property & Casualty Customer Service Representative

Job Summary

As a full-time remote Property & Casualty Customer Service Representative, the successful candidate will manage customer inquiries regarding insurance policies, provide necessary documentation, and support renewals while collaborating with licensed agents on complex issues.

Key responsibilities

• Answer inbound customer questions about policies, endorsements, and renewals via phone and email
• Pull and send necessary documents such as certificates of insurance and declaration pages
• Maintain accurate records across CRM and agency management systems while identifying recurring customer issues

Required qualifications

• 1-3 years of experience in customer service, sales, or an insurance-related role
• High school diploma or equivalent
• Clear and professional communication skills
• Ability to manage multiple systems and priorities effectively
• Good judgment regarding issues that require escalation to licensed agents