Property & Casualty Customer Service Representative (IL)

Job Summary

Providing frontline support to policyholders, the full-time remote Customer Service Representative for AVMA Professional Liability will address inquiries, resolve issues related to coverage, claims, billing, and account information while ensuring customer satisfaction and retention.

Key responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Research and resolve customer questions related to coverage, claims, billing, and policy details
• Maintain accurate records of customer interactions and identify opportunities for process improvement

Required qualifications

• High school diploma or equivalent
• 1 to 2 years of customer service or call center experience
• Experience in insurance, healthcare, or veterinary reception is a strong advantage
• Ability to work in a fast-paced environment and handle multiple tasks
• Property & Casualty (IL) license preferred or ability to obtain