Property & Casualty Insurance Agent

Job Summary

Providing exceptional customer service, the full-time remote Customer Care Agent will manage inquiries related to insurance and non-insurance matters through various communication channels while processing new enrollments and claims.

Key responsibilities:

• Deliver outstanding customer care across phone, email, text, chat, and social media
• Utilize problem-solving skills to address customer issues and maintain positive relationships
• Process new customer enrollments, claims, and fulfillment tasks in compliance with company policies

Required qualifications:

• Prior experience in a customer service role with significant customer interaction
• Existing Property & Casualty Insurance License
• Experience with ticketing software (e.g., Zendesk, Kustomer, Gladly)
• Strong administrative and computer skills
• Entrepreneurial interest and a passion for pets