Property & Casualty Insurance Representative

Job Summary

Working remotely, the full-time Property & Casualty Insurance Representative will manage inbound and outbound customer inquiries, ensuring a seamless and positive experience while utilizing web-based tools to resolve issues efficiently.

Key responsibilities

• Handle and respond to all inbound and outbound customer inquiries with professionalism
• Provide excellent customer service through active listening and empathetic communication
• Resolve issues on the first call by proactively addressing customer needs and concerns

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems